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Data Research DPU
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Computer Technology Research Corp.

Implementing Next-generation

E-business Strategies

English English

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Utvärderingsrapporten Implementing Next-generation E-business Strategies, är från augusti -99 och är på 190 sidor engelsk text. Rapporten innehåller:

Executive Summary

  • E-business versus E-commerce
  • From E-commerce to E-business
  • Internet Commerce (I-commerce): An Exploding Market
  • The B2B E-commerce Market
  • Directions in E-business
  • Case Studies of E-business Innovators
  • Characteristics of E-business Sites
  • The Importance of Having a Strategy

The Customer Is Central

  • The Cost Structure of Supporting Customers Online
  • Identifying the Customer
  • Analyzing Web Site Behavior
  • The Controversy about Customer Data: Privacy Concerns and Privacy Laws
  • The European Union (EU) Privacy Directive
  • The Challenge of Integration
  • Online Customer Service
  • Making Customer Service Information Accessible
  • Using E-mail to Enhance Customer Relationships
  • Searching the Knowledge Base
  • Integrating Telephony with Web-based Customer Service
  • Chat as a Customer Service Tool
  • Web-based Customer Service Systems
  • How Virtual Communities Can Guarantee Customer Loyalty
  • Using Online Customer Service to Differentiate the Business

Electronifying Business Processes

  • EPPP
  • E-business and Channel Partners
  • Sales Force Automation (SFA)
  • The Impact of Internet Sales on Salespeople
  • Effective Sales Using the Internet
  • E-business and Distributors
  • Online Procurement Systems
  • Business Purchasing
  • Online Procurement versus EDI
  • The Market for Online Procurement
  • Open Buying on the Internet (OBI)
  • Problems with Web-based Procurement

Business-to-Business Strategies

  • Facilitating Global E-commerce
  • Electronifying the Supply Chain
  • International Supply Chain Electronification
  • Adaptec: A Virtual Supply Chain
  • Moving Toward Supply Chain Electronification
  • The Boundary Problem
  • Virtual Markets: Connecting Buyers with Suppliers
  • B2B Auctions
  • Extranets: Opening the Enterprise to Business Partners
  • Extranets versus EDI
  • Designing Extranet Applications
  • Application Design Perspective
  • Supporting New Users of Back-end Systems
  • Extranet Legal Issues
  • Who Is Implementing Extranets?

E-business Security

  • Digital Certificates
  • How Digital Certificates Work
  • Issuing Digital Certificates to Customers and Business Partners
  • The Importance of Directory Services
  • Toward an Interoperable Public Key Infrastructure (PKI)
  • Complexities and Benefits of an Interoperable PKI
  • Overall PKI Problems and Potential Solutions
  • Legal Issues with Digital Signatures
  • PKI Products
  • Access Control
  • Addressing Network Security: Virtual Private Networks (VPNs)
  • SSL
  • Secure Transaction Technologies

E-business Tools and Technologies

  • Java: The Foundation for E-business
  • Application Servers: A Cornerstone in E-business Application Development
  • E-business Tools
  • Open Market Transact
  • BroadVision One-to-One
  • webMethods B2B Integration Server
  • Ariba Operations Resource Management

XML for Next-generation Web Applications

  • What Is XML?
  • XML's Roots
  • Standardizing XML and Related Specifications
  • The World Wide Web Consortium (W3C)
  • The Structure of XML
  • XML as a Data Transport
  • XML for E-commerce
  • XML and EDI
  • Procurement Standards: cXML, CBL, and eCo
  • Applying XML to the Supply Chain
  • Information Content and Exchange
  • Extensible Forms Description Language (XFDL)
  • Open Financial Exchange (OFE)
  • XML and Development Technologies
  • Repository Standards
  • Application Development Tools
  • Barriers to XML Implementation
  • XML Adoption

Formulating an E-business Strategy

  • Barriers to E-business
  • International E-business
  • Managing the E-business Change Process
  • From User-to-Application to Application-to-Application
  • Communications
  • Personnel Changes
  • Who Is Developing E-business Strategies?
  • Identifying New Opportunities
  • Developing an E-business Strategy
  • Quantifying ROI
  • The Importance of Scalability
  • E-business Insurance
  • The Future of E-business

För en mer detaljerad beskrivning se den engelska!


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